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20 WORDS THAT YOU SHOULD NEVER SAY TO A CLIENT

20 WORDS THAT YOU SHOULD NEVER SAY TO A CLIENT

Every industry has its jargon. But some words and phrases can be unclear, unnecessary, or even offensive. Maybe some of these are words and phrases you like building into your business vocab, but use them with caution. If you’re going to offend or loose a sale, or if there’s a clearer way to say something, why not go the easy way?

Our little caveat: every office has different protocol. If you’re friendly with your clients, it’s not so strange to talk to them about personal issues. And if you’re in the thick of the consulting, tech, or business world, you might feel inclined to use the lingo and play along. But the joy of language is that there’s always another way to phrase something.

Do you want to increase sales in your business? Never say these twenty words out loud, or in email form.

1. Hope
2. Should
3. Might
4. Can’t
5. That’s impossible
6. You misunderstood
7. Are you upset?
8. I’m busy at the moment
9. Yes (when you don’t mean it)
10. Sorry I was late
11. That wasn’t my fault
12. I was just doing as I was told
13. I didn’t have time
14. That will never work
15. My bad
16. But
17. I assumed
18. Sorry for my delay
19. You’re wrong
20. You’re not listening to me

I appreciate your time,

Chris A. Hughes